Order Support
Checkout, payment, shipping, returns, and customer support details are used so we can complete and support your order.
Privacy Policy
Your information should be handled clearly and respectfully.
This page explains how Figureology handles customer information when you browse, shop, contact us, join email updates, or request help choosing gear.
Privacy at a glance
We use customer information to run the store, fulfill orders, answer support requests, improve the site, and send marketing only when permitted.
allen@figureology.com
Store Improvement
Site analytics and performance signals help us understand what products and pages customers use most.
Your Choices
You can unsubscribe from marketing emails, request help, or contact us with privacy questions at any time.
Last updated: May 27, 2026
Overview
Figureology is a Shopify-powered store selling pickleball paddles, balls, accessories, bundles, and related customer services. This Privacy Policy explains what information may be collected, why it is used, and how customers can contact us about privacy-related questions.
Information We Collect
We may collect information you provide directly, including your name, email address, shipping address, billing details, phone number, order information, contact form messages, product preferences, newsletter signups, and account activity.
We may also receive technical information when you use the site, such as browser type, device information, IP address, pages viewed, referral sources, cookies, analytics events, and approximate location signals used for store security, personalization, and performance measurement.
How We Use Information
- Process orders, payments, shipping, returns, exchanges, and customer support.
- Recommend products, improve page design, troubleshoot site issues, and protect the store from fraud or misuse.
- Send order updates, account notifications, and marketing messages when you have opted in or when permitted by law.
- Measure store performance, product interest, campaign effectiveness, and overall customer experience.
Cookies, Analytics & Store Tools
Figureology uses Shopify and related store tools that may rely on cookies, pixels, analytics scripts, or similar technologies. These tools help remember cart activity, keep checkout secure, measure traffic, understand product demand, and improve the shopping experience.
Third-Party Services
Shopify, payment providers, shipping carriers, email and marketing tools, analytics providers, fraud-prevention services, and customer support tools may process information needed to operate the store. These providers should use information only as needed to provide their services to Figureology.
Marketing Choices
If you join Figureology email updates, you can unsubscribe using the link in any marketing email. Transactional messages such as order confirmations, shipping notices, and support replies may still be sent when needed to complete a purchase or respond to your request.
Data Retention
We keep information only as long as reasonably necessary for store operations, legal obligations, accounting, fraud prevention, customer support, and legitimate business needs.
Your Privacy Requests
Depending on where you live, you may have rights to request access, correction, deletion, or limitation of certain personal information. To make a request, email allen@figureology.com with enough detail for us to identify and review the request.
Children's Privacy
Figureology products may be used by families and youth players, but the online store is not intended for children to submit personal information without parent or guardian involvement.
Contact
For privacy questions, email allen@figureology.com. For purchase terms, returns, and customer responsibilities, review our Terms.